BengalWin Privacy Policy – How We Handle Your Personal Data

1 Introduction

BengalWin operates the online gaming platform at bengalwin.onl. This Privacy Policy explains how bengalwin collects, uses, stores, and protects the personal data of players and visitors. It also explains the rights you have in relation to your data and how to exercise them.

By registering an account on bengalwin, making a deposit, or using any feature of the platform, you acknowledge that you have read this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree with this policy, you should not use the platform.

This policy applies to all personal data collected through the bengalwin website, the bengalwin mobile app, and any communications between you and the bengalwin support team. It does not apply to third-party websites or services that may be linked from the platform.

2 Data We Collect

BengalWin collects personal data in three ways: data you provide directly, data generated automatically by your use of the platform, and data received from third-party service providers such as payment processors.

Data you provide directly:

• Full name as registered on your national ID or passport
• Mobile phone number (used as your primary account identifier)
• Date of birth (for age verification)
• bKash, Nagad, or Rocket wallet number used for deposits and withdrawals
• Identity verification documents when requested (national ID, passport, or proof of address)
• Communications sent to the bengalwin support team via live chat or email

Data collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session duration and pages visited on the bengalwin platform
• Game activity, including bets placed, games played, and session history
• Login timestamps and account activity logs

Data received from third parties:

• Transaction confirmation data from bKash, Nagad, and Rocket
• Identity verification results from our KYC service provider

3 How We Use Your Data

BengalWin uses the personal data it collects for the following purposes:

BengalWin does not use your personal data for targeted advertising or to build commercial marketing profiles. Any communications from bengalwin — such as bonus notifications or account alerts — are directly related to your account activity and are not third-party marketing.

4 Legal Basis for Processing

BengalWin processes your personal data on the following legal bases:

• Contract performance: Processing your account data, deposits, and withdrawals is necessary to fulfil the contract between you and bengalwin when you register an account.
• Legal obligation: Identity verification and transaction record-keeping are required to comply with applicable anti-money laundering and know-your-customer regulations.
• Legitimate interests: Fraud prevention, platform security, and responsible gaming monitoring are carried out on the basis of bengalwin's legitimate interest in operating a safe and fair platform.
• Consent: Where bengalwin sends you optional communications — such as promotional notifications — this is done on the basis of your consent, which you can withdraw at any time by contacting support.

5 Data Sharing

BengalWin does not sell, rent, or trade your personal data. Data is shared only with the specific third-party service providers that are necessary to operate the platform, and only to the extent required for that purpose.

Service providers we share data with:

• Payment processors (bKash, Nagad, Rocket): Transaction data is shared to process deposits and withdrawals.
• KYC / identity verification provider: Name, date of birth, and ID document images are shared when identity verification is required.
• Cloud hosting and infrastructure providers: Platform data is stored on secure cloud servers. Hosting providers are contractually bound to protect your data.
• Fraud detection services: IP address and device data may be shared with fraud detection tools to protect the platform and its players.

All third-party service providers used by bengalwin are contractually required to process your data only for the specific purpose for which it was shared and to maintain appropriate security standards.

6 Cookies and Tracking

BengalWin uses cookies and similar tracking technologies to operate the platform, maintain your login session, and analyse how the platform is used. Cookies are small text files stored on your device by your browser.

Types of cookies used by bengalwin:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. These cannot be disabled without breaking the platform.
• Analytics cookies: Used to understand how players use the platform — which pages are visited most, how long sessions last, and where players encounter issues. This data is anonymised and used only to improve the platform.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

BengalWin does not use advertising cookies or allow third-party advertising networks to place cookies on the platform. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to use the platform.

7 Data Retention

BengalWin retains your personal data for as long as your account is active. After your account is closed — whether by you or by bengalwin — your data is retained for a further period to meet legal and regulatory obligations. The standard retention period after account closure is 5 years, in line with anti-money laundering record-keeping requirements.

After the retention period expires, your personal data is securely and permanently deleted from bengalwin's systems. Anonymised, aggregated data — which cannot be used to identify you — may be retained indefinitely for platform analytics purposes.

If you wish to request early deletion of your data, you can do so by contacting the bengalwin support team. Note that early deletion may not be possible for data that bengalwin is legally required to retain.

8 Data Security

BengalWin takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your data:

• SSL/TLS encryption on all connections to the bengalwin platform
• Encryption at rest for sensitive data stored in our databases
• Role-based access controls limiting internal access to player data
• Regular security audits and vulnerability assessments
• Two-factor authentication available for all player accounts
• Automated monitoring for suspicious login activity and account access

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bengalwin will notify affected players as soon as reasonably practicable.

9 Your Rights

As a bengalwin player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team via the Support page or by email at [email protected].

BengalWin will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.

10 Minors and Privacy

BengalWin is strictly an adult platform. The platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 18. If bengalwin becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that your child has registered an account on bengalwin, please contact the support team immediately at [email protected]. We will investigate and take appropriate action as quickly as possible.

11 Policy Updates

BengalWin may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data practices. When changes are made, the "Last updated" date at the top of this page will be revised.

For significant changes that materially affect how your data is used, bengalwin will make reasonable efforts to notify registered players via the mobile number or email address associated with their account. Continued use of the platform after a policy update constitutes acceptance of the revised policy.

We recommend checking this page periodically to stay informed about how bengalwin protects your privacy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how bengalwin handles your personal data, please get in touch:

• Live Chat: Available 24/7 via the Support page — fastest response
• Email: [email protected] — responses within 24 hours

For data rights requests specifically, please include your registered mobile number and a brief description of your request in your message. This helps the team locate your account and process your request as quickly as possible.